Customer Support

How Can We Help You?

Chat with our AI assistant instantly, submit a support ticket, or reach us on WhatsApp - for buses, transfers, tours, hotels, flights, parcels, food, laundry and shop orders.

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Live Chat Support

AI assistant + live agents

AI Assistant online — Live agents Mon–Fri 7am–8pm, Sat 8am–6pm EAT
AI Assistant
👋 Hello! I'm the SAFIRINAMI AI assistant.
Ask me about bookings, transfers, tours, hotels, flights, parcels, food, laundry, shop orders or payments. You can also send me a parcel tracking number or a TRF-XXXXXX transfer reference to check its status.
Type agent to connect with a human.
20:15 · Always online
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Submit a Ticket

We'll email you within 2 hours

Reach Us Directly

Choose your preferred channel

Email Support
support@safirinami.co.tz
2h reply
Customer Portal
View bookings, tickets & history

Office Hours

Monday – Friday 7:00 AM – 8:00 PM
Saturday 8:00 AM – 6:00 PM
Sunday Closed
AI chat and ticket submissions are available 24/7
Dar es Salaam, Tanzania

Quick Answers