Terms of Service

1Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and SAFIRINAMI ("Company", "we", "our", or "us") governing your access to and use of our website at demo.safirinami.co.tz and all related booking services.

These Terms apply to all visitors, users, customers and registered account holders. By using our services you warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

2Our Services

SAFIRINAMI provides an online platform for:

• Bus ticket booking and seat reservation across routes in Tanzania
• Safari and tour package discovery and booking
• Parcel and freight tracking services
• Customer account management and booking history

We act as an intermediary between customers and transport/tour operators. While we strive to ensure accuracy of schedule and pricing information, we are not liable for changes made by operators.

3Booking & Reservations

When you make a booking through our platform:

• A booking is only confirmed upon receipt of full payment or an accepted deposit (where applicable)
• You will receive a confirmation email/SMS with your booking reference
• All bookings are subject to seat/slot availability at the time of payment processing
• You are responsible for ensuring all passenger details provided are accurate
• Your booking reference (code) must be presented at boarding — digital or printed

4Payment Terms

• All prices are displayed in TZS (Tanzanian Shillings) unless stated otherwise
• Prices include any applicable taxes or service fees as shown at checkout
• Payment is accepted via Cash, AzamPay mobile money and Selcom
• Prices are subject to change without notice until a booking is confirmed
• We reserve the right to cancel bookings where payment is not received within the specified time

5Cancellation & Refunds

Customer-initiated cancellations:

• Cancellations made more than 48 hours before departure: full refund minus a processing fee
• Cancellations made 24–48 hours before departure: 50% refund
• Cancellations made less than 24 hours before departure: no refund
• No-shows: no refund

Operator-initiated cancellations:

• If a service is cancelled by the operator, you will receive a full refund or free rebooking
• We are not liable for indirect losses caused by operator cancellations

Tour packages: Cancellation terms for tour packages are specified individually in each tour's description. Please review these before booking.

Refunds are processed to the original payment method within 7–14 business days.

6Your Responsibilities

As a user of our services you agree to:

• Provide accurate, current and complete information when registering and booking
• Arrive at the boarding point at least 15 minutes before departure
• Carry valid identification and your booking reference
• Comply with all rules and regulations set by bus operators and tour guides
• Treat staff and fellow passengers with respect
• Not bring prohibited items including weapons, illegal substances or hazardous materials
• Notify us promptly of any changes to your contact information

7Prohibited Conduct

You agree not to:

• Use our services for any unlawful purpose or in violation of any regulations
• Create false or fraudulent bookings or accounts
• Attempt to access systems, data or accounts you are not authorised to access
• Reverse-engineer, scrape or extract data from our platform without permission
• Resell bookings or tickets without our written permission
• Interfere with or disrupt our systems, servers or networks
• Impersonate any person or entity

Violation of this section may result in immediate account termination and legal action.

8Limitation of Liability

To the maximum extent permitted by applicable law:

• SAFIRINAMI shall not be liable for indirect, incidental, special, consequential or punitive damages
• We are not responsible for delays, accidents or incidents during transit caused by third-party operators
• Our total liability to you for any claim shall not exceed the amount paid by you for the specific booking giving rise to the claim
• We do not guarantee uninterrupted or error-free operation of our website

9Intellectual Property

All content on our website including text, graphics, logos, icons, images, software and the compilation thereof is the property of SAFIRINAMI or its content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, modify or create derivative works without our explicit written permission. You are granted a limited, non-exclusive, non-transferable licence to access and use our services for personal, non-commercial purposes.

10Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• Notify us immediately at support@safirinami.co.tz if you suspect unauthorized access
• We reserve the right to disable accounts that violate these Terms

11Termination

We reserve the right to suspend or terminate your account and access to our services at any time, with or without cause, including for violations of these Terms. You may also delete your account at any time via our Data Deletion page.

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination (including payment obligations, intellectual property rights and dispute resolution) will remain in effect.

12Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the United Republic of Tanzania, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Dar es Salaam, Tanzania, in accordance with the Tanzania Arbitration Act.

13Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by updating the "Last updated" date and, for registered users, by sending an email notification. Your continued use of our services after changes take effect constitutes your acceptance of the updated Terms.

14Contact